MúzsaAPARTMAN

Terms of Service

Effective: 10 April 2026

These Terms of Service apply to the accommodation services provided by Múzsa Apartman (muzsaapartman.hu). By submitting a booking request, the Guest accepts the following terms.

1. Service Provider

2. Booking and Contract

  • Bookings can be made via the booking form on the website or by email.
  • Submitting a booking request does not constitute a confirmed reservation. The contract is concluded when the Service Provider sends a written (email) confirmation.
  • The confirmation includes the exact address, check-in and check-out dates, number of guests, and the total amount payable.

3. Prices and Payment

  • Current prices are listed on the website. Prices apply to the entire apartment, not per person.
  • Tourism tax (IFA): HUF 750/person/night (for guests aged 18 and over). Tourism tax is not included in the listed price.
  • Payment is due upon arrival, by cash or bank transfer.
  • The Service Provider issues an invoice for the payment.

4. Cancellation and Modification

  • Free cancellation is available up to 7 days before the check-in date.
  • Cancellations made less than 7 days before check-in are subject to the full accommodation fee.
  • Modifications (dates, number of guests) are possible subject to availability, in agreement with the Service Provider.
  • In case of no-show, the full accommodation fee is charged.
  • If the stay is terminated early, the accommodation fee cannot be reduced or refunded.

5. Check-in and Check-out

  • Check-in: from 2:00 PM.
  • Check-out: by 10:00 AM.
  • Alternative times may be arranged by prior agreement, subject to availability.
  • Upon arrival, the Guest must present a valid ID card or passport for the legally required NTAK/VIZA guest registration.

6. Use of the Accommodation

  • Only persons named in the booking may stay at the accommodation.
  • Receiving outside visitors is only possible with the prior written consent of the Service Provider.
  • If the Service Provider becomes aware that unregistered persons are staying at the accommodation, they are entitled to terminate the stay with immediate effect, while retaining the full booking fee.
  • The Guest must use the property and its furnishings for their intended purpose.
  • Upon departure, the Guest must return all keys. A fee of 5,000 HUF will be charged for lost keys due to lock replacement.
  • Guests must comply with the House Rules.
  • Violation of the house rules may result in immediate termination of the stay without refund.

7. Liability

  • The Service Provider is responsible for maintaining the accommodation in proper condition and providing the advertised services.
  • The Service Provider is not liable for valuables left at the property.
  • The Guest is financially responsible for any damage caused by themselves, their guests, or their pets.
  • The Service Provider is not liable for force majeure events (natural disasters, power outages, water supply interruptions, etc.).

8. Data Protection

For details on how we handle personal data, please refer to our Privacy Policy.

9. Complaints

  • Guests may report complaints to the Service Provider during their stay using the contact details provided.
  • The Service Provider will investigate and respond to complaints as soon as possible, but no later than within 30 days.
  • If the complaint is not resolved satisfactorily, the Guest may contact the consumer protection authority or conciliation body with jurisdiction at their place of residence.

10. Governing Law and Disputes

These Terms of Service are governed by Hungarian law. The parties shall first attempt to resolve any disputes amicably. If unsuccessful, the District Court of Siófok or the Regional Court of Veszprém shall have jurisdiction.

11. Amendments

The Service Provider reserves the right to amend these Terms of Service. Amended terms take effect upon publication on the website. Bookings already confirmed are subject to the terms in effect at the time of confirmation.

12. Contact

For questions, please contact us at: